Shipping Policy
OVERVIEW
Thank you for choosing to shop with KCH. We strive to provide you with the best possible shopping experience, including a smooth and efficient shipping process. Please review our shipping policy below.
1. Shipping Methods and Rates
1.1 Available Methods: We offer the following shipping methods:
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Standard Shipping
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Express Shipping
1.2 Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at the checkout before you confirm your purchase.
2. Order Processing Time
2.1 Processing Time: Orders are typically processed and shipped within 3 to 5 business days from the date of purchase.
2.2 Custom Orders: For custom or made-to-order products, please refer to the product description for specific processing times.
3. Shipping Destinations
3.1 We are currently offering domestic shipping. Domestic shipping referring under India border.
4. Order Tracking
4.1 Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your shipment.
4.2 Tracking Process: Please allow up to 24-48 hours for the tracking information to become available.
5. Delivery Time
5.1 Estimated Delivery Time: The estimated delivery time depends on the shipping method selected and the destination. Please refer to the estimated delivery times provided during the checkout process.
5.2 Delays: While we make every effort to deliver your order within the estimated timeframe, unforeseen circumstances weather conditions, customs delays may cause delays. We appreciate your understanding in such situations.
6. Lost or Damaged Shipments
6.1 Lost Shipments: If your shipment is lost in transit, please contact our customer support team at customer support email so we can assist you in resolving the issue.
6.2 Damaged Shipments: If you receive a damaged product, please contact us within 7 days of receiving your order. We may require photographic evidence of the damage to process a replacement or refund.